This unit focuses on the vital skills and vocabulary needed to introduce yourself professionally, engage in small talk, and build business relationships. Learners will practice effective greetings, job titles, professional backgrounds, and networking strategies.

This unit covers essential language and techniques for participating in business meetings, from expressing opinions and making suggestions to clarifying points and agreeing/disagreeing professionally.

This unit develops essential skills for handling business phone calls and writing professional emails. Learners will gain confidence in telephone conversations and master the conventions of clear, polite, and effective email communication.

This unit equips learners with the language and confidence to deliver clear, engaging business presentations. It covers key vocabulary, structure, and tips for public speaking in meetings, seminars, and conferences.

This unit introduces essential language, strategies, and expressions for successful negotiation and persuasion in business settings. Learners will practice making proposals, responding to counter-offers, and reaching agreements diplomatically.

This unit focuses on providing excellent customer service and professionally handling complaints. Learners will practice empathetic listening, problem-solving language, and appropriate responses to dissatisfied customers.

This unit prepares learners to communicate effectively across cultures and to navigate different business etiquette standards. Learners will explore cultural norms, appropriate behaviors, and strategies for avoiding misunderstandings in international business settings.

This unit helps learners prepare for job interviews and ongoing professional growth. It focuses on interview language, self-presentation, and strategies for talking about skills, achievements, and career plans in English.

This unit focuses on key language for managing projects, collaborating with teams, and delegating tasks. Learners will develop the skills to plan, track, and report on business projects while communicating effectively in a team.

This unit prepares learners to socialize confidently at business functions, company events, and networking gatherings. It covers key language for building professional relationships, entertaining clients, and participating in informal business conversations.

This final unit equips learners to discuss trends, changes, and future directions in the business world. It focuses on the vocabulary of trends, data analysis, and making predictions or recommendations.